What should I do if a wrong/damaged in-transit/partial product is returned?
In very rare cases you may have received a wrong or damaged in-transit or partial product. In such cases, kindly contact us within 48 hours. Any issues raised after 48 hours shall not be considered. To report any issue, kindly fill
this form and we shall get back to you at the earliest and solve the issue.
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Will I be charged if a buyer returns my product?
Seller Policy - Returns. Starting 18th February 2018, the sellers will be charged a part of the return cost if the reason for returns is wrong/ damaged/ defective/ expired product. Elanic will be bearing the charges in case of any return that has ...
A product I sold was returned. What should I do?
If your product has been returned, it may be due to any of the following reasons: We have been unable to contact the Buyer. If the Buyer is unavailable, the sale stands canceled. In such a case, your product will be returned to you. Your product ...
Can I get an exchange for the product I have returned?
No, currently we do not have the option for exchanging your product for a different size or color. We can only refund the product value of your returned product.
I just sold a product. What's next?
When your product gets sold, you can schedule a pick up of the product from Elanic App. The product is picked from you and shipped directly to the buyer. Schedule a Pickup Once your product gets sold, when you open the app, you will find an option ...
How to list your product?
1. Click on the "Sell" button to list your items on Elanic. 2. You can now either take a picture of the product or upload the picture from your phone's gallery. You can also upload multiple pictures of the same item and click on the "Red" button to ...