How do I cancel an order?
Though an order has already been placed, you could still cancel it. Please note that cancellation is only possible till the seller schedules a pickup of the product.
- Step 1: Click on the menu icon on the top left hand corner of the app and then click on "Track Order".
Step 2: Once the order page opens, click on the menu to open up options for the order. You should find a cancel option there.
In case you need to cancel an order after the seller has scheduled pickup of the order, please reach out to us on
reach@elanic.in and we'll do our best to help.
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I want to cancel my order.
Though an order has already been placed, you could still cancel it. Step 1: Click on the menu icon on the top left hand corner of the app and then click on "Track Order". Step 2: Once the order page opens, you can click on "Cancel Order" ...
I want to return my order.
We offer hassle free returns for our users. Once the product is delivered to your doorstep, you will have three days to return the item. If you find that the product is damaged or does not match the description provided by the Seller, you have the ...
How can I track my order
It is very easy to track your order on the Elanic app here (mobile only). Just follow these instructions: Step 1: Go to the "menu" option located on the left top hand side on the app Step 2: Tap on "Track Orders" Step 3: Please tap on the ...
How do I return my order?
To return a product that is either ‘Damaged’, ‘Defective’ or ‘Not as Described’, just place a request for it on the app and then email us a picture of the damaged product within 48 working hours, else the case will be closed. You can place a return ...
Can I return part of my order?
No, you can not return part of your order. If your order is a combo of different products, we request you to confirm details about all the products in combo with the Seller before placing the order.