What is the pickup process?
Once you request a return, a pickup will be scheduled the next day in case the return reason is clear. Once pickup is scheduled, pickup executive from our logistics partner will come and pick up the product from you. Please hand over the product along with package you've received including price tags, labels, original packing, freebies, and accessories.
Products such as baby furniture which includes cradles, cribs, chairs can only be returned through Surface. You will receive an email with the shipping label. Please pack the item and paste the shipping label on top of it. Your item will then be picked up by our third-party pickup personnel.
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What are the pickup procedures?
Pickups will be done by an Executive from out logistics partner between 10 am - 8 pm on the scheduled date. For any pickup related issues please mail at reach@elanic.in. At the time of pickup please ask FE to scan the product in front of you on his ...
What is the TCS process on Elanic?
As per section, 52 of CGST Act, 2017, all the eCommerce operators should collect TCS of 1% GST from suppliers selling their products or services on their platforms. According to the law, Elanic will deduct 1% TCS of a GST registered seller’s earning ...
What are the pickup charges?
The pickup charges for all your products will vary as per the category of your listing. For details on the pickup charges as per the category, please check the link below. FULL-SERVICE PICKUP CHARGES
What are the pickup charges?
The pickup charges for all your products will vary as per the category of your listing. For details on the pickup charges as per the category, please check the link below. DIRECT SHIPMENT PICKUP CHARGES
The delivery/pickup guy contacts me even after his work is done. What should I do?
We respect all forms of privacy of our users and hence our logistic partners have strict communication protocols with our customers. If you are getting any form of communication, i.e. Texts, Whats app or Phone calls from our partners staff, please ...