My tracking information isn't updated. Is everything ok?
It is possible your tracking information isn’t updating because the package missed a tracking scan. In most cases, the item is still in transit to the destination, and final delivery is unaffected. If you feel the item has been lost or misplaced, please contact us with the details of your order and we will update you on the status.
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Is my contact information protected?
Yes. The contact information provided by you on the app, such as mobile number, address, email id and other details are kept private and confidential. We share it only with our logistics partners, who are instructed not to contact you once the pickup ...
I don’t want to buy anything on the app. Can I cash out my credits?
No, you cannot. Whatever credits you have earned can be strictly used only within the app. These credits cannot be cashed out, shared or transferred to another account.
Should I share my contact information?
You do not have to share your contact details with any Buyer or Seller to transact on the app. We take care of the pickup and delivery of the products, thus ensuring your privacy. We request you to refrain from sharing personal information with ...
Staying Safe on Elanic
We deeply care about the safety, security, and satisfaction of buyers on our platform and hence we want to make sure that the buyers are aware of the fraudulent activity that happens. This article informs you about how you can shop safely on Elanic ...
Whom can I refer as an Elanic Sales Partner, to start earning?
Elanic Sales Partner Program is aimed at reaching out to users who haven’t used Elanic. So, you can refer anyone with your Partner link, as long as the following conditions are met: The referred user has an Android phone and uses Elanic through the ...