Is my contact information protected?
Yes. The contact information provided by you on the app, such as mobile number, address, email id and other details are kept private and confidential. We share it only with our logistics partners, who are instructed not to contact you once the pickup or delivery is done.
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Should I share my contact information?
You do not have to share your contact details with any Buyer or Seller to transact on the app. We take care of the pickup and delivery of the products, thus ensuring your privacy. We request you to refrain from sharing personal information with ...
My tracking information isn't updated. Is everything ok?
It is possible your tracking information isn’t updating because the package missed a tracking scan. In most cases, the item is still in transit to the destination, and final delivery is unaffected. If you feel the item has been lost or misplaced, ...
Staying Safe on Elanic
We deeply care about the safety, security, and satisfaction of buyers on our platform and hence we want to make sure that the buyers are aware of the fraudulent activity that happens. This article informs you about how you can shop safely on Elanic ...
What should I do if a wrong/damaged in-transit/partial product is returned?
In very rare cases you may have received a wrong or damaged in-transit or partial product. In such cases, kindly contact us within 48 hours. Any issues raised after 48 hours shall not be considered. To report any issue, kindly fill this form and we ...
Can I keep my identity confidential on Elanic?
Yes, your identity remains confidential on our app. Whatever name you choose to give your account, other users will be able to view only that. They will not know your real name or identity if it is not revealed by you. However, we don't allow ...