Can I refuse to accept returns?
Our Guidelines state that Sellers are required to accept returns if the item is damaged or not as described in the listing. We see Sellers saying No Cancellation, No Returns in their listings. The Returns and Cancellation policy is decided solely by Elanic and Elanic reserves the right to enable returns for Buyers with a valid claim. Irrespective of whether the refusal comes from our end or the Buyer, we do investigate the situation and the product thoroughly before coming to such a decision.
If the rejection is approved by us on valid grounds, you will not be able to refuse the returns.
If we feel that the Buyer is making an invalid claim, we will be looking into the issue and settling it in a manner acceptable to both the Buyer and the Seller.
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Will I be charged if a buyer returns my product?
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When are returns not possible?
Returns are approved only if requested within the 72 hour return period. Return period is calculated from the time of delivery to your doorstep. If in case you are unable to request a return through the app, do feel free to request a return by ...
What payment methods does Elanic accept?
You can pay online, using your debit card, credit card or through Paytm wallet. We also offer the flexible option of COD (Cash on Delivery) Cash on delivery option is not available for all the pin codes across the country. This service depends on ...
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