I don't have the product I sold. What to do?
If you do not possess a product that just got sold, immediately notify our customer care executives so that they can inform the Buyer. Also, please delete the listing immediately, so that it does not lead to further confusion. To avoid this, always ensure that you have the product before putting it up for sale.
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I just sold a product. What's next?
When your product gets sold, you can schedule a pick up of the product from Elanic App. The product is picked from you and shipped directly to the buyer. Schedule a Pickup Once your product gets sold, when you open the app, you will find an option ...
I don’t want to buy anything on the app. Can I cash out my credits?
No, you cannot. Whatever credits you have earned can be strictly used only within the app. These credits cannot be cashed out, shared or transferred to another account.
I've sold a product through Direct Shipment. What happens next?
Once your item is sold, pack your items and keep them ready for shipment. You need to schedule a pickup from the app- where you simply have to choose a pickup time slot which is convenient for you. After this, we send you the shipping labels via ...
A product I sold was returned. What should I do?
If your product has been returned, it may be due to any of the following reasons: We have been unable to contact the Buyer. If the Buyer is unavailable, the sale stands canceled. In such a case, your product will be returned to you. Your product ...
Will I be charged if a buyer returns my product?
Seller Policy - Returns. Starting 18th February 2018, the sellers will be charged a part of the return cost if the reason for returns is wrong/ damaged/ defective/ expired product. Elanic will be bearing the charges in case of any return that has ...