My order was cancelled by the seller. What do I do next?
We try our best to ensure that order cancellations from the seller is kept to a minimum. Unfortunately, as we have individuals selling on Elanic, there are cases of seller cancellations. In case a seller cancels an order, you payments are refunded to your account.
We take several steps from internal seller ratings to disabling sellers with high cancellation rates to prevent such cancellations.
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I have received a seller failure notification. What next?
A seller failure happens when the seller has been unable to fulfill the order. The reasons for receiving a seller failure notification could be any of these - Product not being available with the seller. Seller being unavailable for pickup. Product ...
What happens when my seller failure rate is between 76%-99%?
If your seller failure rate is between 76% - 99% all your posts are made unavailable for sale in the store. You have to manually make each of your post available and can continue selling. If your seller failure rate reaches 100%, your Elanic account ...
What happens when my seller failure rate is between 26%-75%?
If your seller failure rate is between 26%-75% we disable your closet/store. You can find an option to enable your closet in Account Settings > Edit profile and continue selling again. A seller failure happens when the seller has been unable to ...
Who is a Preferred Seller?
A preferred seller is a person who is a part of the most valuable sellers on Elanic. Multiple factors are taken into account for determining which seller will be a part of the preferred seller list. Below are some of the key parameters: Product ...
I just sold a product. What's next?
When your product gets sold, you can schedule a pick up of the product from Elanic App. The product is picked from you and shipped directly to the buyer. Schedule a Pickup Once your product gets sold, when you open the app, you will find an option ...