What happens in case buyer cancels/ refuses the order at delivery?
In case the buyer has refused to accept the delivery of the order, the consignment will be returned directly back to your address. Please be available to receive the product.
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Will I be charged if a buyer returns my product?
Seller Policy - Returns. Starting 18th February 2018, the sellers will be charged a part of the return cost if the reason for returns is wrong/ damaged/ defective/ expired product. Elanic will be bearing the charges in case of any return that has ...
What should I do if my return is stuck at delivery issue?
In case your product is stuck at delivery, it may be due to multiple reasons like: Non availability during delivery attempt or Asked to deliver later. Your Mobile Not Reachable/Answered Your Address not found/ Bad Address You have rejected delivery ...
What happens when my seller failure rate is between 76%-99%?
If your seller failure rate is between 76% - 99% all your posts are made unavailable for sale in the store. You have to manually make each of your post available and can continue selling. If your seller failure rate reaches 100%, your Elanic account ...
What happens when my seller failure rate is between 26%-75%?
If your seller failure rate is between 26%-75% we disable your closet/store. You can find an option to enable your closet in Account Settings > Edit profile and continue selling again. A seller failure happens when the seller has been unable to ...
Can I change the delivery address after placing the order?
No, you can't change your address after placing order. You have to cancel the order and place it again. In case you want to update any information or change your contact details, you can email us at reach@elanic.in for help.