What should I do if my return is stuck at delivery issue?

• Related Articles

• Can I change the delivery address after placing the order?

  No, you can't change your address after placing order. You have to cancel the order and place it again. In case you want to update any information or change your contact details, you can email us at reach@elanic.in for help.

• What happens in case buyer cancels/ refuses the order at delivery?

  In case the buyer has refused to accept the delivery of the order, the consignment will be returned directly back to your address. Please be available to receive the product.

• The delivery/pickup guy contacts me even after his work is done. What should I do?

  We respect all forms of privacy of our users and hence our logistic partners have strict communication protocols with our customers. If you are getting any form of communication, i.e. Texts, Whats app or Phone calls from our partners staff, please ...

• What should I do if a wrong/damaged in-transit/partial product is returned?

  In very rare cases you may have received a wrong or damaged in-transit or partial product. In such cases, kindly contact us within 48 hours. Any issues raised after 48 hours shall not be considered. To report any issue, kindly fill this form and we ...

• On what price is the % commission of the Sales Partner calculated?

  The commission of the Sales Partner is calculated on the selling price of a product and does not include the delivery, COD or any additional charges paid by the referred user.