Can I send the product directly to Buyer?

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• Will I be charged if a buyer returns my product?

  Seller Policy - Returns. Starting 18th February 2018, the sellers will be charged a part of the return cost if the reason for returns is wrong/ damaged/ defective/ expired product. Elanic will be bearing the charges in case of any return that has ...

• I just sold a product. What's next?

  When your product gets sold, you can schedule a pick up of the product from Elanic App. The product is picked from you and shipped directly to the buyer.  Schedule a Pickup Once your product gets sold, when you open the app, you will find an option ...

• How do I pack my product for direct shipment to buyer?

  Please refer to the packaging guidelines by clicking on this link Packaging Guidelines Note: Only blank and Elanic issued tamper-proof bag need to be used.

• What should I do if a wrong/damaged in-transit/partial product is returned?

  In very rare cases you may have received a wrong or damaged in-transit or partial product. In such cases, kindly contact us within 48 hours. Any issues raised after 48 hours shall not be considered. To report any issue, kindly fill this form and we ...

• What happens in case buyer cancels/ refuses the order at delivery?

  In case the buyer has refused to accept the delivery of the order, the consignment will be returned directly back to your address. Please be available to receive the product.