How do I keep my identity safe?
We aim to create a safe and friendly marketplace. To safeguard your identity, do not share your contact number, address and bank details with anybody on the app, even if you are asked to. Please refrain from communicating or meeting with users whom you personally do not know. It is always safe to negotiate and transact within the app for issues of safety.
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Can I keep my identity confidential on Elanic?
Yes, your identity remains confidential on our app. Whatever name you choose to give your account, other users will be able to view only that. They will not know your real name or identity if it is not revealed by you. However, we don't allow ...
Staying Safe on Elanic
We deeply care about the safety, security, and satisfaction of buyers on our platform and hence we want to make sure that the buyers are aware of the fraudulent activity that happens. This article informs you about how you can shop safely on Elanic ...
I transact a lot on Elanic. Is my money safe?
Your money and bank details are protected by us. We do not share your bank account details with anybody. Feel free to pay online or use our Cash on Delivery service for payment of your orders. All money you earn on Elanic can be cashed out directly ...
I have changed my mind and would like to keep the product. What should I do?
Great! You can simply cancel the return request by going to your “Track Orders” screen on the app. You can also let our customer support executive know that you want to keep the product when they call you to schedule a return pickup. In case you are ...
Who is a Preferred Seller?
A preferred seller is a person who is a part of the most valuable sellers on Elanic. Multiple factors are taken into account for determining which seller will be a part of the preferred seller list. Below are some of the key parameters: Product ...