I have changed my mind and would like to keep the product. What should I do?

I have changed my mind and would like to keep the product. What should I do?

Great! You can simply cancel the return request by going to your “Track Orders” screen on the app. You can also let our customer support executive know that you want to keep the product when they call you to schedule a return pickup.

In case you are facing any difficulties, do feel free to reach out to us on reach@elanic.in


    • Related Articles

    • How do I share a product I like?

      If you wish to share a product with your friends, here is how you can do it     Step 1: Scroll down until you reach the end of the listing. You will find "Share" icons there. Step 2: Based on what apps you have installed, you will then be able to see ...
    • I just sold a product. What's next?

      When your product gets sold, you can schedule a pick up of the product from Elanic App. The product is picked from you and shipped directly to the buyer.  Schedule a Pickup Once your product gets sold, when you open the app, you will find an option ...
    • How do I keep my identity safe?

      We aim to create a safe and friendly marketplace. To safeguard your identity, do not share your contact number, address and bank details with anybody on the app, even if you are asked to. Please refrain from communicating or meeting with users whom ...
    • Can I keep my identity confidential on Elanic?

      Yes, your identity remains confidential on our app. Whatever name you choose to give your account, other users will be able to view only that. They will not know your real name or identity if it is not revealed by you. However, we don't allow ...
    • Will I be charged if a buyer returns my product?

      Seller Policy - Returns. Starting 18th February 2018, the sellers will be charged a part of the return cost if the reason for returns is wrong/ damaged/ defective/ expired product. Elanic will be bearing the charges in case of any return that has ...